Issues:
- Poor quality.
As advertised ...
Condition after being installed (and as returned) with 2 days of very little driving on paved city streets.
-click- to ENLARGE
- Poor customer service.
As advertized ... "Before posting negative feedback or low DSR scores for any reason please contact us. We will makes things right with you."
Actuality ........... "Go fuck yourself" Reference: 11Sep2011
- Delay in shipping.
As advertised ... "ships-in-1-2-business-days".
Actuality ........... Shipped after 5 business days.
| Legend: | eBay® |
Seller | Buyer |
31Aug2011
- Item purchased.
eBay® Item# 160645780221
31Aug2011/22:08GMT-4
- Item paid for.
PayPal™ Transaction ID: 6XA620243J447921G
06Sep2011/20:51GMT-4
- < -seller- > sent a message.
Email reference id: [#a03-4hb2e4kqq3#]_[#5f670be0f5f04c38ac72e5255fd4c303#]
Your product will be shipping Wednesday September 7th due to a glitch in eBay Blackthorne that manages our orders. This program did not import all the sales data on this listing from August 31st until earlier today. I just found out about this moments ago 8:40pm EST. Wasn't even aware there were any Gloss Black orders pending. Thought everything was shipped out. After looking into it found the orders and figured out why Blackthorne didn't import them which is now fixed. Please please do not think this is a reflection of how we ship. Christina and I even worked this Saturday shipping all orders in stock out up till than. We have plenty of these on the shelf and there is no reason why we wouldn't of shipped it had the sales data been available in the program. So tomorrow expect tracking.
07Sep2011/13:37GMT-4
- Updates for your purchase from < -seller- >.
Email reference id: [#02a784a091b8420ca42e6466a5a4aae4#]
Paid on Aug-31-11
Shipped on Sep-07-11
Estimated delivery: September 05 - September 06, 2011
Tracking 9405510200793034609030
09Sep2011/11:22GMT-4
- Item received + Other: gdmjoe sent a message.
Email reference id: [#a03-abqt9fjema#]_[#a39cdff4cbf24517b44df2d58c2ceca6#]
"** If you feel like you cannot leave five-star feedback, please contact us to let us know why ...**" *Excerpt from the flier included with the item.
Issues: 1) Delay in shipment. *While I did receive an explanation, and can understand, after paying immediately for the item I had no control nor fault in the delay. Will comment that after it was shipped, the delivery was quick.
2) Quality of finish. Although the item was wrapped in cellophane, then in bubble-wrap, with shipping container packing material ... there were several (albethey small) "nicks" in the finish that exposed bare metal. Used brush-in-the-bottle touch-up paint to "repair", however, I('ve) had better powdercoating.
Not looking to return the item, but you wanted to know why (IMO) five-star feedback could not be left. Just being honest.
BTW - Will wait for your reply before actually posting feedback.
< -seller- > - Flier COUPON
GenX Trims - INSTALLATION GUIDE
10Sep2011/14:01GMT-4
- < -seller- > - Re: Other: gdmjoe sent a message.
Email reference id: [#a03-4hb2e4kqq3#]_[#6614eb943d6240b2ba35bacd8c37e85d#]
The item comes with a manufacturers 12 month warranty against the powder coat. Keep in mind there will always be bare metal where they hung the product in the oven. The product comes to us already wrapped and we don't unwrap them. Just bubble them up and box. The actual item mailed to you was only a week old as I picked up that batch the previous Tuesday.
As far as the delay goes nothing we could of done different. It is a learning experience and we are only human. The error was figured out and fixed with the assistance of the Blackthorne customer support. When posting your review look at the positive side of it. It seems your transaction does not warrant any negativity towards us as you like the product and I'm sure your happy with the price paid. If you post anything, but a positive you impact our finances. Is that really what you want to do?? Help our company fail and go under? That is exactly what you will do when rating lower than 5 stars on eBay as eBay uses this against us big time. Based on only .50% low ratings we get impacted. Ridiculous I know. Anywhere else in our country having 99.5% star rating is good. On eBay you pay 20% more in fees with less visibility.
That is why we ask for you to let us know ahead of leaving the review. We've received your input and will continue as we always do to improve and hound the manufacturer to ensure their product is quality.
11Sep2011/23:22GMT-4
- Email from gdmjoe - eBAY item# 160645780221 - FORD F-150 09-11 GLOSS BLACK BUMPER BILLET GRILLE [ Feedback ]
Regarding bare metal "nicks" ... Know all about powdercoating and have had several pieces (LARGE and small) done locally. The "nicks" weren't where the part was hung, suspect that they are the result of mishandling and/or contact with other parts after the powdercoating. This would be a supplier issue that you need to bring to their attention.
Regarding delay ... As noted before, this is your issue. If you've taken measures to minimize/eliminate it fine, however, again - as a customer this is/was not my problem. I exceeded your payment-within-4-days policy and you did not meet your ships-in-1-2-business-days policy. I'm a firm believer in paying a little more for quality, made-in-the-USA, and timely delivery. Through no fault of mine the "timely delivery" wasn't met. Due to this, IMO a partial refund (say $6) would be in order for my inconvenience as a token of your customer satisfaction policy.
Regarding "guilt trip" ... Your success|failure is within your realm of responsibility and/or control, so don't lay it on a customer that is providing honest, factual feedback.
Regarding "BONUS OFFER" ... Within a few days I will provide installed pictures. Please standby for incoming.
11Sep2011/23:22GMT-4
- Email from < -seller- > - Re: eBAY item# 160645780221 - FORD F-150 09-11 GLOSS BLACK BUMPER BILLET GRILLE [ Feedback ]
Go fuck yourself
12Sep2011/22:42GMT-4
- Case # 5011471050 is now open.
Note: Based upon < -seller- >'s reply, eBay® customer support recommended that a case be opened.
eBay® Customer Support - 1.866.540.3229 PIN 2212461
Details you've provided:
Problem: The item is not as described
You tried contacting the seller
You paid on Aug 31, 2011
You contacted the seller through: "eBay Messages and email"
The item is damaged
The seller has responded to you
The seller isn't working with you to solve the problem
You entered the phone number of "-.---.---.----"
We will not share your phone number with the seller.
Additional information:
"Initially I was attempting to get a partial refund of the shipping cost due to sellers delay in shipping. The Email reply was "Go f_ck yourself".
Since then and having the item installed for 2 days, the exterior coating is flaking-off. This issue is (supposedly) covered by a 12 month warranty."
You asked for:
A full refund
eBay® Case ID 5011471050
12Sep2011/23:56GMT-4
- Case # 5011471050: Seller responded
Email reference id: [#9d4a40adebc94f09b7825c68a3ca29fe#]
"12 month warranty details explained in detail by GenX Trims installation guide provided with your purchase. Normally with warranties you go to the warrantee which is GenX Trims. Offered assistance, but you wanted nothing to do with going through manufacturers warranty and wanted nothing more than to get money out of us instead. As in a partial refund on shipping where delay was the caused by a glitch with an eBay software program called Blackthorne. That was more than our profit. Shipping funds were paid forward to the shipping company. Now you want to return a used product?"
eBay® Case ID 5011471050
13Sep2011/14:02GMT-4
- eBay (case) - Case # 5011471050: Return the item for a full refund
Email reference id: [#d9760b34f36c4b20b88d6c908b7faf0f#]
We let the seller know the item wasn't as described.
The seller has offered you a full refund for the purchase price plus original shipping if you return the item. To get your refund, ship the item back to the seller. You will need to cover the cost of returning the item. Make sure you ship the item by Sep 16, 2011.
Refund information:
Once the item is delivered to the seller, you will receive a full refund of $53.30.The refund will include the purchase price plus original shipping.
Seller's message to you:
"Please insure the item is properly wrapped."
eBay® Case ID 5011471050
13Sep2011/15:51GMT-4
- Case # 5011471050: Escalated to Customer Support
eBay® Case ID 5011471050
< -seller- > is the authorized GenX Trim dealer from which the item was purchased, not directly from GenX Trims.
Review the contact/Email threads indicates that there was no warranty assistance offered, nor initially was there any need to consider it.
The "money" that was suggested was to be a "token of your customer satisfaction policy" to potentially cover "my inconvenience". The Email response was "Go fuck yourself".
Now, having the item actually installed for 2 days with limited driving, the coating is flaking-off.
Based upon the obvious defect of the coating of the item as well as the less than satisfactory customer service of < -seller- >, a full refund in addition to the cost to return the item would be in order and appropriate.
Reference: www.gdmjoe.com/problems/ebay/160645780221.html
16Sep2011/15:52GMT-4
- eBay (case) - Your eBay Buyer Protection case for FORD F-150 09-11 GLOSS BLACK BUMPER BILLET GRILLE GRILL
Email reference id: [#dd92a4ab0d8c4363be6c8e0901a47fdb#]
Recently, you escalated a case to eBay Customer Support. Unfortunately, we need a little more time to make a decision. You'll hear from us again soon.
You can view the details of this case in the Resolution Center.
eBay® Case ID 5011471050
22Sep2011/20:48GMT-4
- Email from customerhelp@ebay.com - Please Return The Item Back To The Seller
Thank you for contacting eBay in regard to the "FORD F-150 09-11 GLOSS BLACK BUMPER BILLET GRILLE GRILL" (item #160645780221) that you recently purchased from "d2thereal2011" (should be: < -seller- >). After reviewing your email, I understand that the item you received is not what you expexted and the item is damage and the exterior coating is flaking-off. This issue is (supposedly) covered by a 12 month warranty. I understand that you also want to get a full refund for the item that you've purchased. I want to assure you that we are here to make sure this case is resolved.
To begin with, since that you and the seller have not come up with a solution for this transaction, we encourage you to return the "FORD F-150 09-11 GLOSS BLACK BUMPER BILLET GRILLE GRILL" to the seller’s return address for a full refund. To assist you further with this, we are providing you a return prepaid label as a courtesy to cover your shipping cost. The tracking information will be added in your case in the Resolution Center, so we can verify that the item is back in their possession. You can view the label by pasting the link below into your browser.
https://rfa.ups.com/RFA/Label.aspx?id=1011&tn=1Z2301029099105282
Please print the label, affix it to the box, and send the item back to the seller September 25, 2011 or as soon as possible. You can drop it off at your local UPS store, or contact them to arrange pickup. The label is also good for U.S. Postal Service.
If in case the tracking number doesn’t show or was not uploaded on the Resolution Center, please follow the steps below to upload it manually.
1. Hover over "Help" in the top right corner of the page
2. Select "Resolution Center" from the drop-down menu
3. Click "Take Action" to the right of the case
4. Click the blue "Respond to case" button
5. After selecting "Provide a tracking number", click on "Enter tracking number"
6. Input the tracking number and shipping carrier (such as UPS, FedEx, etc.) into the relevant boxes
7. Click "Submit".
In addition to the to the shipping label that we are providing, I would also like to give you some helpful information. If in case you return the item through USPS which is on the lower part of our shipping label, they will do the initial delivery and will transfer the item to UPS. UPS will do the final delivery of the item back to the seller. This is the reason why we use the UPS tracking number from our label in checking the delivery status of the returned item.
Once we have confirmation that the item has been delivered, we'll refund you for the cost of the item plus original shipping within 48 hours from the date the case was closed (in case the seller hasn't issued you a refund).
You can check the status of the case by going to the Resolution Center:
http://resolutioncenter.ebay.com
I also included the link below in case you would like to know additional information on how eBay Buyer Protection works.
http://pages.ebay.com/help/policies/buyer-protection.html
For your protection and to avoid having similar situations like this in the future, we strongly recommend you to consider checking the feedbacks of sellers before purchasing items on them.
As additional option, if you haven't left a feedback to the seller for this transaction, we strongly recommend you to do so because this may prompt them to take necessary actions on your concern; also to let other buyers know about your experience so they can make informed decisions.
To sum up, you will need to return the item using the prepaid shipping label we have provided to get a full refund, and we also encourage you to leave appropriate feedback to your seller.
Joe, I'd also like to add that while I was reviewing your account, I saw that you have been a part of the eBay community for 8 years having made many transactions. We appreciate your doing business with us.
Thank you for contacting us and for choosing eBay.
Sincerely,
Marky
eBay Customer Support
eBay® Case ID 5011471050ups® shipping label tracking # 1Z2301029099105282
22Sep2011/19:48GMT-4
- eBay (case) - eBay Customer Support will issue a full refund to you when you ship the item back to the seller with tracking to the address below.
eBay® Case ID 5011471050
Final decision:
This case was decided in your favor.
eBay Customer Support comments:
We're sorry you had a problem with your purchase. For more information about this case, please refer to the email we sent you.
Return address:
< -seller- >
< street address >
< city state Zipcode >
United States
RMA (Return Merchandise Authorization) number:
650830
Please write this on the shipping label or package.
23Sep2011/13:45GMT-4
- Item repackaged with the original packing material and dropped-off for pick-up.
Office DEPOT receiptups® tracking # 1Z2301029099105282
23Sep2011/20:59GMT-4
- eBay (case) - You've provided tracking information and will be refunded when the item is delivered to the seller.
eBay® Case ID 5011471050
Tracking number
UPS1Z2301029099105282 ups®
28Sep2011/15:33GMT-4
- Item delivered.
eBay® Case ID 5011471050ups® Proof of Delivery tracking # 1Z2301029099105282
29Sep2011/03:31GMT-4
- Email from eBay@ebay.com - Case # 5011471050: The item you needed to return has been delivered
Email reference id: [#fc371d9287ea4a7da207b21fac12d02a#]
The item you were required to return to the seller has been delivered and this case is closed. Your refund has been issued.
- Details:
- Refund information:
- A refund of $53.30 has been issued to your PayPal account.
Comments:
The item required for return has been delivered.
You can view the details of this case at any time in the Resolution Center.
PayPal™ Refund - Transaction ID: 1CU27821SR801350H Details
eBay® Case ID 5011471050 -CLOSED-
29Sep2011/04:30GMT-4
- eBay (case) - eBay Customer Support has refunded you through PayPal and the case is closed.
eBay® Case ID 5011471050 -CLOSED-
Refund information:
We issued you a $53.30 refund to the PayPal account that you used to purchase this item. Please log in to PayPal and view the History page if you don't see it in your PayPal balance.
eBay Customer Support comments:
We're sorry you had a problem with your purchase. For more information about this case, please refer to the email we sent you.
